Chatbot Global Fallback

Hexabot's Global Fallback settings allow you to define a default response that your chatbot will use when it cannot understand or respond to a user's query. This ensures a more consistent and user-friendly experience, even in situations where the chatbot might struggle to interpret the user's input.

1. Access Global Fallback Settings:

  • Navigate to the "Settings" section.

  • Select the "Chatbot" view.

2. Configure the Global Fallback Message:

  • Enter Fallback Message: Type the message you want your chatbot to send when it encounters a fallback situation. This message should be polite, informative, and helpful.

  • Example:

    • "I'm not sure if I understand your request. Could you please rephrase it?"

    • "Sorry but i didn't understand your request. Maybe you can check the menu"

3. (Optional) Configure Fallback Triggers:

  • Some Hexabot blocks configurations might allow you to define specific conditions that trigger the global fallback message.

  • This could include:

    • Number of Consecutive Fallbacks: Only trigger the fallback after a certain number of failed attempts to understand the user's query.

    • Specific Keywords: Trigger the fallback if the user's message contains certain keywords that indicate a misunderstanding.

4. Enable Global Fallback

  • Click on the switch button to enable/disable your global fallback settings.

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