Manage Persistent Menu
The Persistent Menu allows you to provide users with a consistent and accessible menu of options directly within their chat interface. It's like a built-in navigation system for your chatbot, ensuring that users always have quick access to key features and information, regardless of where they are in the conversation flow.
Step-by-Step Guide to Creating and Managing Persistent Menus:
Access the Persistent Menu Settings:
Log in to your Hexabot account.
Find the "Persistent Menu" section. This is located in under the Manage Content Menu.
Design Your Menu Structure:
Main Menu Items: Decide on the key options you want to present to users (e.g., "Get Started," "Products," "Support," "About Us").
Submenus (Optional): Consider adding submenus under your main menu items for a more hierarchical navigation.
Add Menu Items:
Use the Hexabot interface to add each menu item. You'll typically be able to:
Enter the Title: The text displayed for the menu item (e.g., "View Products").
Choose the Action Type:
Postback: Sends a payload back to the chatbot, allowing you to trigger a specific conversation flow or action.
Web URL: Opens an external website in a new browser tab.
Nested
Set the Payload or URL (Based on Action Type):
For Postbacks: Enter a unique payload for each menu item, which you can use to trigger specific responses or actions in your chatbot's conversation flows.
For Web URLs: Enter the complete web address.
Save and Publish Your Menu:
Click the "Submit" button to make your Persistent Menu active for users interacting with your chatbot.
Additional Tips:
Keep it Concise: Limit your menu to the most important options to avoid overwhelming users.
Use Clear Labels: Menu item labels should be descriptive and easy to understand.
Test Thoroughly: Test your Persistent Menu on different devices and screen sizes to ensure it's working as expected and displays correctly.
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