Using Simple Text Block

1. Add the Simple Text Block:

  • Locate the "Simple Text" block in the block palette. It's often the first or most prominent block in the list.

  • Drag and drop the "Simple Text" block onto the canvas, placing it where you want the text message to appear in the conversation flow.

2. Connect the Block:

  • Continuing a Flow: If the block is part of a longer conversation, connect it to the preceding block to define when the text message should be sent. This connection could be from any type of block, like a Quick Replies block, a User Input block, or another Simple Text block. Each block has a single input port and two types of output ports :

3. Configure the Text Message:

  • Select the Block: Click on the Simple Text block you added to the canvas.

  • Click "Edit": This opens the configuration panel for the Simple Text block.

  • Triggers Tab (Optional):

    • If you only want the text message to be sent under certain conditions, define those conditions in the "Triggers" tab.

    • You can use triggers based on the user's previous message, the presence of specific data, or other contextual factors.

    • You can also choose to target users by a specific label or limit the block scope to a given channel.

  • Message Tab:

    • Enter the text message you want to send to the user in the "Message" field.

    • You can define one or multiple text message and the chatbot will send randomly one of them.

  • Options Tab (Optional):

    • Typing Indicator: Choose whether to show a typing indicator before sending the message, making the interaction feel more human-like.

    • Assign Labels: Associate the block with specific user labels. This enables you to send different messages to users based on their categories or characteristics.

    • Fallback Responses: Define messages to send if the user's input doesn't meet any defined triggers, preventing dead ends in the conversation.

4. Save and Test:

  • Click the "Save" button to save the changes you made to the Simple Text block.

  • Use the "Live Chat Tester" or interact with the chatbot through your chosen channel to test how the Simple Text block works in the actual conversation flow.

Example:

You might use a Simple Text block at the beginning of a conversation to greet the user:

  • Message Tab: "Hi there! 👋 Welcome to our customer support chatbot. How can I help you today?"

Tips:

  • Be Clear and Concise: Keep messages short, focused, and easy to understand.

  • Use a Natural Tone: Write in a friendly and conversational style.

  • Personalize When Possible: Use information you know about the user (e.g., name) to tailor messages.

  • Provide Context: Make sure the user knows why they are receiving a message and what they should do next.

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